At Southbound Outdoors, our mission is to enhance your time in the outdoors. We want to continue to fulfill this mission with high quality products at affordable prices. Please understand the following policies are in place to support this mission.
Policies
Order Cancellation Policy
All orders are final once payment processing has cleared. Please refer to the Return/Exchange policy for further information.
Returns/Exchanges
We offer a return/exchange policy valid within ten (10) days of receiving your items. Returns with full refund will only be issued for items with manufacturing defects or shipping damage, and only with a copy of the receipt. Without a receipt, we can only offer an exchange for the product. Specifically for game calls, we do not accept returns for reasons such as the call does not fit your calling style. At our discretion, we may offer an exchange on a case by case basis. Please contact us with any questions.
Repairs/Accidental Damage
At Southbound Outdoors, we understand accidents happen and items get damaged during heavy and intense use in the field and on the competition trail. We appreciate you as a customer and want to help you keep your SBO products functioning properly. Please contact us with repair requests prior to sending items back to us. We may try to diagnose the problem prior to shipment of the item back to our shop. If it is deemed necessary to return the item, we will perform a full diagnosis of the issue, and then notify you of the expected cost of the repair. We will wait to receive your approval prior to performing any repair work. Please see our warranty policy for more information on covered (no cost) repairs. Typical turnaround time for repairs is two (2) weeks, but can be longer during peak times. All repairs will be charged a $10 return shipping fee.
Re-Tuning Calls
We want you to sound the best you possibly can, whether you are in the field or on the stage. Our calls are fine musical instruments, carefully hand-tuned to be some of the most realistic and top performing calls in the world. To maintain this level of performance for our customers, we offer tuning services for our calls. If you would like to have your call tuned, please contact us to setup the service. Typical turnaround time for tuning is two (2) weeks, but can be longer during peak times. We charge a $10 shipping fee to return tuned calls.
Warranty
All Southbound Outdoors calls are covered by 90 day warranty. Manufacturing defects, such as split wood, are under warranty for 90 days with receipt. Any other type of repair will be subject to a charge. Damage due to misuse, such as chipped material or a broken insert, is not covered by our warranty. Lost inserts are also not covered by our warranty. Please use the lanyard grooves on both the barrel and the insert to prevent loss. To setup a warranty repair, service, or with any questions regarding our warranty policy, please contact us.
Sending Calls to Southbound Outdoors
- Please do not send any calls to us without contacting us and receiving a warranty/return/repair confirmation first.
- You will be given a reference number to use for your shipment. Please include this number on a piece of paper inside the box with your call AND on the outside of the box.
- Please package your call carefully with sufficient packing material, and include a copy of your receipt in the box with the call. Southbound Outdoors cannot be held liable for damage incurred during shipping.
- Ship your package with a carrier who can provide tracking information and insurance. Southbound Outdoors cannot be held responsible for packages lost during the shipping process if no tracking information was provided.
- Your call will be processed on a first come, first serve basis. We will send you a confirmation email when we receive your call. If we have further questions or need to provide you with additional information, we will primarily use email for correspondence.
- Once your call is ready to be returned, we will ship back to you promptly. In most cases, a $10 shipping fee will apply.
Terms and Conditions
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Southbound Outdoors’ relationship with you in relation to this website.
The term ‘Southbound Outdoors’ or ‘us’ or ‘we’ refers to the owner of the website and the term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Southbound Outdoors’ prior written consent.
Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
E-mail: info@southboundoutdoors.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Shipping
All of our products are ship-able. We will process and ship your order within 48 hours of your order unless otherwise notified due to stock quantities or back orders. Currently, we only ship to the United States.
We use standard methods of shipping, ie. USPS, UPS, FedEx, etc. Shipping rates depend on the buyers location and can be calculated in your cart. We currently do not offer an “in store pick-up” option.